Shipping, Refunds and Returns

Shipping Policy

Turnaround All orders are shipped within 48 hours, Monday through Saturday Carriers We use the following carriers to deliver our orders: USPS

Order Tracking If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates Shipping is Free for all orders placed on Rapunzie.com

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@rapunzie.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to: Rapunzie Returns Department Tracking # : 3748 Colonial Drive, Las Vegas, NV 89112  

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Original Shipping Cost We do not refund the original shipping and handling that you paid on the order.

Exchanges If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover) PayPal

Credit Card Charges Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.